Legal
Since pieces are reserved and sold through direct contact (WhatsApp or email) rather than online payment on this Site, the payment, refund or cancellation terms for each purchase are agreed individually with the Artist when closing the deal.
As a general guideline: if a deposit is given to reserve a piece and the purchase is not completed by the buyer's decision, the deposit is generally non-refundable, unless otherwise agreed with the Artist.
If a piece arrives damaged during shipping, or what was delivered does not match the agreed piece, it's important to report it within 48 hours of receiving it, with photos of its condition on arrival, so a solution (exchange, repair or refund, as applicable) can be worked out with the Artist.
Commissioned pieces (custom orders) may require different deposit and cancellation terms, agreed before the work begins.
Shipping costs are non-refundable except for errors attributable to the Artist.
This policy is a general guideline; in case of any discrepancy, what is explicitly agreed between the Artist and the buyer for that specific transaction prevails, together with any rights Ecuadorian consumer-protection law grants in each case.